As a lead consultant, I am mentoring and coaching 4 designers both on client projects and in the company to help them improve and grow in their journey of becoming exceptional designers.

I’ve joined this project as a lead designer and here's what I've achieved:
• I’ve set a design process and got buy-in from senior stakeholders (GPMs, Directors, VP of product, Design Leads) to be used across company
• Led & coached three designers to become more user centric in navigating complex organisational situations and projects
• Facilitated and coordinated discovery, inception and multiple design workshops (HMWs, user journey mappings, user personas, service blueprints, ideation workshops and more)
• Facilitated and provided documentation for new onboarding consultants to the account
• Delivered multiple design artefacts needed by multiple teams
• Set-up & conducted research processes, insights directory, user validation sessions cadence & showcases

Impact:
The design team I lead has gained more visibility in the organisation and transformed from a delivery apparatus to a core function across teams by implementing & following design processes that increased our collaboration with engineering & product counterparts to gain a user-centric mindset.

I was actively engaged in all stages of this project starting from its inception and continuing through the delivery phase.

A few key points:
• I facilitated several workshops that enhanced stakeholders understanding of our primary user base and their fundamental journey.
• I colaborated with senior designers to create a series of wireframes and mockups that were reviewed by product & engineering teams
• I collaborated with designers to design studies and carry out testings in the initial user validation period, laying the groundwork for validating our larger, conceptual assumptions.
• I led an effective collaboration between the design team, product and engineering teams by establishing user centered design processes.
• I formulated the initial phases of a comprehensive design strategy, encompassing a roadmap aligned with the overarching product objectives and milestones. It also included the establishment of a robust design process aimed at ensuring efficient design delivery.


Throughout these endeavors, I seamlessly integrated various design-specific ceremonies that were integral to the company’s practices.

I’ve led the design strategy of this project from inception until the validation stage.

I was able to set up the whole discovery process by using different elements of design thinking and service design, including helping the product team with the stakeholder mapping, management and service design,  helping the product team with stakeholder mapping & management, conducting generative research, incorporating empathy maps and a service blueprint which later enabled the team to create prototypes that were ready for user validation.

The key learnings I introduced, helped me to understand the level of user comprehension and enabled the team to tweak the prototype until users were satisfied with the concept.

I’ve led the design strategy and execution of the entire lifecycle of this product.

This involved setting up ways of working with various team members (PMs, POs, BAs, Developers, QAs) & identifying user needs, pain points by performing evaluative research and reusing all that information for a foundation in creating a comprehensive blueprint covering all major functionalities of the product.

I was able to create scenarios, wireframes and prototypes that I tested with users in order to perform iterative design changes. The project is still ongoing so my focus right now is creating design guidelines for an easier development handover. All of this is also meticulously documented to facilitate the hop-on of new joiners that would contribute to this project